Answers In Minutes, Not Days

It Is Two In The Morning And You Need Slotum Casino Support

Live chat, e-mail or phone reach a Slotum Casino agent around the clock, every day of the year, with replies counted in minutes.

Get Help Now Encrypted connection, 18+

Paid today

407,213 A$

1,550 Players online

Malta Gaming AuthorityLicensed MGA/B2C/388/2008, regulated by the Malta Gaming Authority since 2008

Fast withdrawals16-minute average withdrawal processing, A$53M paid weekly across 561,000+ players

Data protection128-bit SSL encryption, audited by eCOGRA and independently certified by GLI

Three Routes To A Person

A Human Reply Without The Queue

Use this the moment a question needs a person rather than a help page.

Need An Answer Now?

Chat suits quick checks on a bonus or a stuck screen, and an agent typically answers in two minutes, at any hour of the day or night.

Start Chat

E-mail Support Desk

Writing gives you room to explain a tangled payment or account problem, and a reply usually lands in around four hours at [email protected].

Write To Us

Talking It Through By Phone

Calling helps when you want a voice and a walk-through, and someone picks up in roughly two minutes on +61 2 6876 4206, AEST.

Call Support

Calling From Australia

Late In Brisbane, Your Line Is Still Open

By the end you will know which number, hour and language to use from Australia.

Reaching Us

Australian phone+61 2 6876 4206

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/388/2008

Getting Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Reach Out Beyond The Casino

Gambling Help Online, Lifeline Australia and the BetStop National Self-Exclusion Register work separately from us, and each of them exists because some players need a voice that is not a casino's. Their people answer without a licence number in the conversation.

Gambling Help Online. Counsellors and online support for anyone in Australia worried about their own gambling or someone else's habits.

Lifeline Australia. A crisis line for Australians in distress, staffed by trained supporters who listen first and never judge.

BetStop National Self-Exclusion Register. A national register that blocks you from gambling services across Australia once you choose to join it.

Full article

Your Message Needs The Right Desk

One Address For Each Department

That quiet worry about a message sitting unread in the wrong inbox disappears here.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Six Details Behind The Brand

Licence Holder And Registered Details

By the end you will know which company runs the site and where the licence sits.

Registered Company

CompanySlotum Casino Ltd.

Company NumberC-37135 (Malta)

AddressTower Road, Birkirkara

Licensing

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/388/2008

Written Contact

Support E-mail[email protected]

Seven Timings Listed

When You Are Timing A Reply

Use this while you wait, to judge which desk is quietest right now.

Live Chat

Chat AvailabilityAvailable around the clock

Chat First ReplyTwo minutes

Time Zone UsedAEST

E-mail

E-mail Address[email protected]

E-mail ReplyFour hours

Phone

Phone Number+61 2 6876 4206

Phone WaitTwo minutes

Four Stages To Follow

You Deserve A Written Outcome

It settles how a complaint travels from support to the regulator, and what you keep along the way.

The Complaints Mailbox

Send your complaint to [email protected] and describe what happened, with dates, amounts and the result you expect from the casino.

What Is My Reference?

Each complaint is given a reference; quote it in every later message, and expect a written answer within a reasonable working period.

Can A Senior Manager Review It?

If the reply falls short, ask for the matter to be reviewed by a senior manager, and keep every message and reference connected to it.

After The Internal Reply

When the internal route ends without agreement, you may refer the matter to the Malta Gaming Authority, the casino's regulator, with your records.

Short Details, Quick Resolution

When the first message already holds these, the desk spends no time asking for them.

Your registered e-mail address
The player account ID number
Screenshots of the issue
Payment method and transaction dates
A short note on the outcome you want

Answers Before You Ask

Common Support Questions

Our desks run the same way every hour, so these answers hold whether you write at noon or four in the morning.

trustWhat Do You Need From Me To Find My Account?+

Your registered email address does the job. That single detail lets an agent pull up your account, and no one here will ever ask you to type your password into a message.

trustWhy Do You List Languages Other Than English?+

Agents answer in English, German, Finnish and Norwegian. Australian players are served in English around the clock, and the other three cover our wider player base when you write in one of them.

trustCan I Get Verified Quicker By Sending Everything Together?+

Verification normally finishes in fifty-six hours from the moment your documents land. Photo identification, proof of address and a payment card image are the three pieces we check, and sending all three at once keeps it to that window.

trustCan I Reach Someone On A Sunday Night?+

Live chat and phone both run around the clock, seven days a week, including public holidays in Australia. AEST is the clock we quote, so late-night weekends look no different to us from a Tuesday morning.

trustWhy Do I Send Data Requests To A Separate Address?+

Privacy requests go to [email protected], where you can ask for a copy of what we hold or for its deletion. We answer from that address once we have confirmed the account belongs to you.

trustCan I Check Your Licence Number Before I Play?+

We operate under the Malta Gaming Authority, licence MGA/B2C/388/2008, held by Slotum Casino Ltd. That licence number is what you quote to the regulator if a complaint reaches them after our own [email protected] desk.