Your First Payout

Slotum Casino: One Identity Check, Then Unlocked Withdrawals

At the first withdrawal, the licence requires the casino to confirm who you are; papers in hand, the review runs up to 56 hours.

Start My Verification

Malta Gaming AuthorityLicensed MGA/B2C/388/2008, regulated by the Malta Gaming Authority since 2008

Fewer Delays Ahead

Read The Six Essentials First

Two minutes from now, you will know who checks, under which licence and how long it runs.

Who checks

Slotum Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/388/2008

How long

Up to 56 hours

When required

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

Practical Route

How Do You Clear It First Time?

Right before you upload, most players worry about a blurry photo; sharp edges and full corners settle it.

Menu First, Upload Second

On the first login after the request, open the account menu and choose verification. Before uploading, check the profile name matches the name on every paper.

Shoot All Four Corners

Moments after you photograph your ID, check that all four corners and the date of birth sit inside the frame. Skip screenshots and glare; use a plain background.

Six Digits, Four Digits

By the time the card step appears, your registered method is on file. Photograph the card with the first six and last four digits visible; cover the middle.

The 56-Hour Window

After the last upload, the queue runs up to 56 hours; a clean set often clears sooner. Watch your inbox and reply if a document is missing.

Document Map

When The Documents List Lands

Since 2008 the rule has held: three papers, sent once, checked to one standard for all.

Photo identification

ConfirmsWho you are

Must showFull face, name, date of birth

Proof of address

ConfirmsWhere you live

Must showYour name, full address, recent issue date

Payment card image

ConfirmsWhich card you used

Must showFirst six and last four digits

Three Stumbling Blocks On Resend

Send The Untouched Original. Once a file has been cropped or edited, the checks team cannot confirm the page is whole, so the copy fails. Send the untouched original to [email protected] Keep all four edges in the frame

Your Phone Photo Fell Short. By the time a photo reaches the queue, a blurred corner or missing edge makes the print unreadable and the check stops. Rest your phone on a flat surface Wipe the lens and shoot in daylight

Valid Yesterday, Refused Today. On the day your photo identification expires, the card stops proving who you are and the check cannot go ahead. Renew it, then photograph the new card Check the expiry date before you send

Clearing The Funds Question Fast

Since licensing by the Malta Gaming Authority, every operator under MGA/B2C/388/2008 must know where a player's money comes from. The question is routine and carries no accusation; answers simply confirm what the licence already obliges Slotum Casino Ltd. to record.

One or more of these settles the funds question.

Recent bank statements
Payslip or employer letter
Savings account summary
Proof of a property sale
Retirement or pension statement

Timing Guide

Papers First, Payout Second

The hour a request pops up on screen, these four moments explain why it came.

A Sum Outside Your Pattern

At the moment a payment sits far outside your usual pattern, the team looks closer and asks for paperwork that traces the money back.

Have Your ID Ready

The day you request your first withdrawal, the license requires a completed check before any money leaves, and photo identification starts it.

Getting The Details To Agree

Once your address or date of birth differs from the papers on file, the team pauses and asks for a copy that matches.

Old Enough To Play?

Well before a payout is processed, the team confirms the 18+ rule for this market with photo identification showing your date of birth.

Answers Short Of Cash

Read This Before Your First Payout

Slotum Casino answers plainly, so the wait never feels like a guess.

Why does the casino want to know where my money came from?+

A source of funds check is a routine duty of our Malta Gaming Authority licence against money laundering, not a suspicion about you. It simply links the money you play with to a lawful origin. Most answers take a payslip or a bank statement.

One of my documents came back refused, so what now?+

Nothing has gone wrong that a second upload cannot fix. Rejected files usually fail on blur, glare or an expired date, so shoot again in flat daylight. Send the fresh copy to [email protected] and the review picks up from there.

Can I send my ID and bills straight from my phone?+

Yes, your phone camera is fine for all three documents. Lay each paper on a plain surface, fill the frame, and keep the flash off to kill reflection. Screenshots and cropped images are turned away, so send the original file.

Must the check be done before I can withdraw?+

Yes, verification is required under our licence at the latest before the first withdrawal. We may also ask earlier, at registration or at your first deposit. Clearing it early means the payout queue has nothing to hold back.

Will I have to send the same papers again further on?+

No, once your file is approved it stays approved. We only ask for a new copy when something changes, such as an expired ID or a card you no longer hold. Any such request reaches you by email.

How long does the review of my documents take?+

A full review can run up to 56 hours from the moment you submit. Clear photos on the first attempt usually finish inside that window with room to spare. Track progress with the live chat team if you want an update.